Shipping Information
U.S. shipping only: flat $10 standard rate, production-first fulfillment, then delivery in transit. Details below match what you'll see at checkout.
Shipping
Standard shipping
Flat rate · United States only
Orders ship after production. Timing varies by piece and availability—each item is curated and sourced from Latin America. Once your order is on its way, delivery within the U.S. is typically 3–7 business days. Final rates are confirmed at checkout.
Order Processing
Production & fulfillment
Timing depends on the piece and availability. Our assortment is curated from Latin America, so orders ship after production—not always next-day from a local warehouse. You'll get an email when your order ships.
Tracking
When your package ships, we'll email a tracking number so you can follow it with the carrier to your U.S. address.
Delivery
In transit, standard delivery is typically 3–7 business days within the United States. Carriers usually deliver on business days; if you're not home, they may leave instructions for pickup or redelivery.
Frequently Asked Questions
How long does shipping take?
Timing varies by piece and availability. At CIEN, each piece is thoughtfully curated and sourced from Latin America, so fulfillment can take longer—but you receive something special, in limited quantities. Orders ship after production; once yours is on the way, delivery is typically 3–7 business days within the United States.
How much does shipping cost?
Standard shipping within the United States is a flat $10 per order. We do not offer express or international shipping at this time. Final rates and options are confirmed at checkout.
Do you ship internationally?
Not at the moment—we focus on shipping within the United States so we can deliver the best experience for our customers here.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number by email and can follow your package with the carrier.
What if my package is lost or damaged?
If your package is lost or arrives damaged, contact us via email or through our Contact page as soon as you can. We'll work with you on a replacement or refund when appropriate.
Do you ship to PO boxes?
When the carrier supports it, standard delivery may be available to PO boxes. Enter your address at checkout to confirm.
Can I change my shipping address after ordering?
If your order hasn't shipped yet, contact us via email or the Contact page and we'll try to update it. Once the order has shipped, the delivery address usually can't be changed.
Still Have Questions?
Reach us through the Contact page or by email if you have questions about shipping.
Contact Us