Shipping Information
U.S. shipping only: flat $10 standard rate, production-first fulfillment, then delivery in transit. Details below match what you'll see at checkout.
Shipping
Standard Shipping
Flat rate ยท United States only
CIEN works with independent Latin American brands, each with its own production and fulfillment process. Most orders require approximately 4 business days for processing before shipment, followed by transit and final delivery. Please allow up to 20 days from the date of purchase for your order to arrive.
Delivery times may vary by brand, product availability, and fulfillment location. Please refer to the individual product page for the most accurate shipping estimate.
Order Processing
Production & Fulfillment
Each CIEN brand operates on its own production and fulfillment schedule. Once your order is placed, please allow approximately 4 business days for processing with the brand before shipment. Certain made-to-order, limited-production, or internationally fulfilled pieces may require additional time.
Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package through delivery.
Delivery
Most orders arrive within 20 days of purchase, including processing and transit time. Delivery timelines vary by brand, product availability, and fulfillment location. The estimated timeline listed on each product page should be referenced for the most accurate information.
Frequently Asked Questions
How long does shipping take?
Shipping timelines vary by brand and product. Because CIEN works directly with independent Latin American brands, each partner follows its own production and fulfillment schedule.
Most orders require approximately 4 business days for processing before shipment and may take up to 20 days from the date of purchase to arrive. Certain pieces may arrive sooner or require additional time depending on availability and fulfillment location.
Please refer to the individual product page for the most accurate estimated delivery timeline.
How much does shipping cost?
Standard shipping within the United States is a flat $10 per order. Shipping rates and available options are confirmed at checkout.
Do you ship internationally?
At this time, CIEN ships exclusively within the United States. We look forward to expanding international shipping in the future.
Can I track my order?
Yes. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package through delivery.
What if my package is lost or damaged?
If your package is lost in transit or arrives damaged, please contact us as soon as possible through our Contact page. Our team will review the issue and work with you and the applicable brand or carrier to determine the appropriate resolution.
Do you ship to PO boxes?
PO box delivery depends on the carrier used to fulfill your order. Enter your shipping address at checkout to confirm availability.
Can I change my shipping address after ordering?
If your order has not yet entered fulfillment, please contact us as soon as possible and we'll do our best to update the shipping address. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.
What happens if I order items from different brands?
Items from different brands may be fulfilled separately and arrive in multiple packages. Because each brand follows its own fulfillment schedule, items within the same order may also arrive on different dates. You'll receive tracking information as each shipment is dispatched.
Still Have Questions?
Reach us through the Contact page or by email if you have questions about shipping.
Contact Us